Contact Information for Filing Institutional Complaints
Complaint Resolution
Oberlin College’s mission is to provide high quality, relevant education enabling the broadest possible community of learners to achieve their goals and enrich the world. However, if a conflict does arise, students are encouraged to reach out to appropriate personnel to discuss concerns, grievances and complaints. Issues related to academic courses should be raised first with the instructor, then the instructor’s department chair, and finally the instructor’s dean, if necessary. In addition, the College of Arts & Sciences and the Conservatory have complaint procedures to resolve concerns related to academic programs including grade grievances, for example. The Consumer Information Document provides information on how to file complaints related to any topic identified.
For any consumer protection compliance issue that has not been addressed to your satisfaction, you should contact the Campus Hotline at 1-866-943-5787. If an issue cannot be resolved by Oberlin College’s internal processes, students may choose to file a complaint with the Ohio Department of Higher Education . Students who reside in other states may appeal to their state of residence. Please see below to find the contact information for each state agency that would handle the complaint. You may also contact our accrediting agency, the Higher Learning Commission .
Nondiscrimination Policy Statement
Oberlin College prohibits discrimination and harassment based on the following categories: race, color, sex, marital status, religion, creed, national origin, disability, age, military or veteran status, sexual orientation, family relationship to an employee of Oberlin College, genetic information, and gender identity and expression. The Sexual Misconduct Policy prohibits gender harassment and sexual misconduct, intimate partner violence, and stalking. In addition to describing conduct that is prohibited by the college, these policies explain reporting and resolution options for people who experience discrimination and harassment. The college’s nondiscrimination policies and processes are consistent with applicable federal and state law. If you need support or assistance related to the impact of any form of discrimination and harassment prohibited by these policies on your education or work, please contact the Office of Equity, Diversity, and Inclusion at (440) 775-8555 or edi@oberlin.edu . You can also make a report online .
The Higher Learning Commission
230 South LaSalle Street, Suite7-500
Chicago, IL 60604
(800).621.7440