For any request for information from anyone, please use the following three-step approach to ensure consistency of response across our campus.
You can modify this approach depending on the person who’s asking and how the request is presented.
- First, when someone makes a request, ask in turn for their name and contact information, the purpose of their request, and exactly what they’re seeking. If the request is conveyed in person, ask for their ID or badge.
- Second, tell them that you have to consult further to determine how best to respond.
- Third, e-mail your division or department director and the Office of the Vice President, General Counsel and Secretary (firstname.lastname@example.org) with the information you’ve obtained about this request.