Getting Help

Technology woes getting you down? That’s why we’re here. The main mission of CIT is making sure the tools you use on a day-to-day basis just work, with no frustration and no fixing on your part.

CIT Help Desk Hours May 13–23

From May 13–23, CIT support staff will be available to respond to tickets submitted through the CIT Tech Support Portal, answer email, and take phone calls during the hours below.

The CIT Help Desk is currently closed to in-person traffic. If you need to pick up a computer that has been repaired or have a computer to drop off, please call the CIT Help Desk to arrange an appointment.

Thursday, May 13 8:00 AM–9:30 PM
Friday, May 14 8:00 AM–4:30 PM
Saturday, May 15 and Sunday, May 16 10:00 AM–4:00 PM
Monday, May 17–Friday, May 21 8:00 AM–4:00 PM
Saturday, May 21 and Sunday, May 23 10:00 AM–4:00 PM

CIT Help Desk Regular Hours

  In-Person Phone Tech Support Portal Email
Monday Closed 8 AM–7 PM Anytime Anytime
Tuesday Closed 8 AM–7 PM Anytime Anytime
Wednesday Closed 8 AM–7 PM Anytime Anytime
Thursday Closed 8 AM–7 PM Anytime Anytime
Friday Closed 8 AM–4:30 PM Anytime Anytime
Saturday Closed 10 AM–4 PM Anytime Anytime
Sunday Closed 10 AM–7 PM Anytime Anytime

Ways to Get Help

You can get help anytime — even outside of regular Help Desk hours — with our online Tech Support Portal, where you can find both ‘‘how-to’’ and ‘‘fix-it’’ articles for common issues or submit a support ticket to our behind-the-scenes experts.

Our staff will respond to tickets submitted outside regular business hours within two business hours (e.g., a message left at 5:30 PM on Tuesday will receive a reply before 10:30 AM on Wednesday, but a message left at 5:30 PM on Friday will receive a reply before 10:30 AM on the following Monday)

Please use the CIT Tech Support Portal for all non-urgent requests. We are experiencing high call volume during the transition to remote instruction, and we appreciate your help in making sure the most critical requests are resolved first.

Visit the Tech Support Portal

Visit Us

There are a number of groups within CIT whose offices are located across campus. Our primary service location is the CIT Help Desk located on the main level of the Terrell Main Library, but you'll find locations for other groups below.

CIT Help Desk

The CIT Help Desk is located on the main level of the Terrell Main Library. The CIT Help Desk is currently closed to in-person traffic. If you need to pick up a computer that has been repaired or have a computer to drop off, please call the CIT Help Desk to arrange an appointment.

CIT Department Location
Office of the Director Professional Services Building, Suite B
Administrative Computing Services Professional Services Building, Suite B
Audiovisual Services Mudd Center, Fourth Floor
CIT Help Desk Mudd Center, First Floor inside the Academic Commons
Client Services Mudd Center, Second and Third Floors
Digital Infrastructure Professional Services Building, Suite B
OCTET Professional Services Building, Suite D
ID Card Office Mudd Center, Room 113

Call Us

(440) 775-8197

Our staff will take your call during our regular business hours. We will reply to calls that go to voicemail either due to other callers or after business hours within two business hours. (e.g., a message left at 5:30 PM on Tuesday will receive a reply before 10:30 AM on Wednesday, but a message left at 5:30 PM on Friday will receive a reply before 10:30 AM on the following Monday)

Email Us

support@oberlin.edu

You can email us any time, but all email messages will be converted automatically into a support ticket. Shortcut this process by starting at the CIT Tech Support Portal.

CIT provides full hardware and software support for all college-owned computers provided by CIT. Contact us as soon as practical to begin any necessary repairs.

Because of their specialized purposes and peripheral equipment and software, CIT can only provided limited support for research computers, i.e., those procured with research funds, grant funds, or startup funds.

CIT normally does not fund replacement computers for these systems once they reach the end of their life cycle. CIT staff members will provide advice to faculty seeking assistance in determining the best system possible to meet their research needs. 

Faculty seeking advice in this regard should contact Client Services at client.services@oberlin.edu .

If your computer is an Apple or professional-grade HP and it has a serious hardware failure like a crashed hard drive, CIT can either repair your computer on site or facilitate the repair with the manufacturer.

If you have another brand, you’ll need to contact the manufacturer directly for assistance.

Any hardware repairs performed on personal computers are subject to fees for replacement parts and or labor, but most software fixes don‘t have any costs associated.

If you have questions about what costs may be incurred, ask the CIT Help Desk staff upon dropping off your computer for service.

CIT is not responsible for any data on a computer. Depending on the nature of the repair, the hard drive of a computer may require reformatting, thus erasing all data forever. 

If possible, make a backup of your important data prior to bringing it to the CIT Help Desk.