Go beyond a ticket: use the CIT Tech Support Portal for service requests
September 22, 2022 12:30 PM
Using the CIT Tech Support Portal is the fastest way to get help with computers, software, and system access. You can access the portal through OberView (just search for "technology") or head directly to support.oberlin.edu. The portal provides three main services:
- Browse the knowledge base filled with "how-to" and "fix-it" articles. If your question is answered in an article, you may not need to wait for assistance.
- Open a ticket. If you can't find an answer to a problem using the knowledge base, you can enter your own support ticket and a real person will get back to you.
- Request a service. You can also use the portal to submit a request for a range of common IT services. For example, you can request a system access exception for yourself or a colleague, request a new or replacement computer, or request a Google Group for your organization. There are more than 80 request options in the portal.
Once you've opened a ticket or request, you can return to the portal see the status of active tickets in your name or add notes or additional information to an existing request.
All of CIT's teams, including Audiovisual Services, OCTET, and Administrative Computing Services, can support you through the CIT Tech Support Portal. There's no need to wait until the Help Desk opens or know who is an expert with your software — you can submit a support request 24/7 and we'll make sure the right CIT staff member gets assigned to your case.