Office of Ombudsperson

What We Do and Do Not Do

Things We Do 

  • Advocate for fair process
  • Listen
  • Help visitors clarify their concerns and generate options for addressing them
  • Offer information about OC policies and procedure and provide contact information to individual, offices, and departments responsible for those policies and procedures
  • Gather information from other resources
  • Provide coaching to prepare for challenging conversations
  • Provide shuttle diplomacy and mediated conversations
  • Work with groups to develop customized experiences to address needs related to problem solving, internal communication, and conflict transformation
  • Make referrals for mediation and facilitation through the Center for Dialogue (YBCD)

Things We Do Not Do

  • Advocate for any party or institution
  • Engage in formal processes
  • Offer legal advice
  • Offer psychological therapy
  • Make or enforce policy
  • Assess, determine, or find facts
  • Assist with matters that touch upon collective bargaining issues, sexual misconduct, or protected class discrimination or harassment without appropriate referral from HR, EDI, or a supervisor
  • Accept formal complaints, engage in formal or legal processes
  • Conduct formal investigations