What We Do and Do Not Do

Things We Do 

• Advocate for fair process
• Listen
• Help visitors clarify their concerns and generate options for addressing them
• Offer information about OC policies and procedure and provide contact information to individual, offices, and departments responsible for those policies and procedures
• Gather information from other resources
• Provide coaching to prepare for challenging conversations
• Provide shuttle diplomacy and mediated conversations
• Work with groups to develop customized experiences to address needs related to problem solving, internal communication, and conflict transformation
• Make referrals for mediation and facilitation through the Center for Dialogue (YBCD)

Things We Do Not Do

• Advocate for any party or institution
• Engage in formal processes
• Offer legal advice
• Offer psychological therapy
• Make or enforce policy
• Assess, determine, or find facts
• Assist with matters that touch upon collective bargaining issues, sexual misconduct, or protected class discrimination or harassment without appropriate referral from HR, EDI, or a supervisor
• Accept formal complaints, engage in formal or legal processes
• Conduct formal investigations