Help visitors clarify their concerns and generate options for addressing them
Offer information about OC policies and procedure and provide contact information to individual, offices, and departments responsible for those policies and procedures
Gather information from other resources
Provide coaching to prepare for challenging conversations
Provide shuttle diplomacy and mediated conversations
Work with groups to develop customized experiences to address needs related to problem solving, internal communication, and conflict transformation
Make referrals for mediation and facilitation through the Center for Dialogue (YBCD)
Things We Do Not Do
Advocate for any party or institution
Engage in formal processes
Offer legal advice
Offer psychological therapy
Make or enforce policy
Assess, determine, or find facts
Assist with matters that touch upon collective bargaining issues, sexual misconduct, or protected class discrimination or harassment without appropriate referral from HR, EDI, or a supervisor
Accept formal complaints, engage in formal or legal processes
