Office of Ombudsperson
What We Do and Do Not Do
Things We Do
- Advocate for fair process
- Listen
- Help visitors clarify their concerns and generate options for addressing them
- Offer information about OC policies and procedure and provide contact information to individual, offices, and departments responsible for those policies and procedures
- Gather information from other resources
- Provide coaching to prepare for challenging conversations
- Provide shuttle diplomacy and mediated conversations
- Work with groups to develop customized experiences to address needs related to problem solving, internal communication, and conflict transformation
- Make referrals for mediation and facilitation through the Center for Dialogue (YBCD)
Things We Do Not Do
- Advocate for any party or institution
- Engage in formal processes
- Offer legal advice
- Offer psychological therapy
- Make or enforce policy
- Assess, determine, or find facts
- Assist with matters that touch upon collective bargaining issues, sexual misconduct, or protected class discrimination or harassment without appropriate referral from HR, EDI, or a supervisor
- Accept formal complaints, engage in formal or legal processes
- Conduct formal investigations