The ombuds office helps the college community solve problems that range from overcoming simple, practical difficulties to handling sensitive, complex issues.

The following are examples of the topics you can discuss with the ombuds:

The ombudsperson (ombuds) assists visitors with options generation and problem solving in a variety of areas, including but not limited to:

  • Interpersonal or intragroup conflicts, misunderstandings, or miscommunications
  • Complex financial, housing, or dining concerns
  • Interpersonal disputes
  • Peer to peer concerns between roommates, friends, co-workers, etc.
  • Ethical dilemmas
  • Cultural misunderstandings 
  • Perceived or potential conflicts of interest
  • Annoying or frustrating behaviors
  • Incivility or rudeness
  • Unfair treatment
  • Apologies

The office is prepared to support individuals with minor, practical, sensitive, and complex concerns, and will begin with visitors where they are with regard to the concerns they raise. The ombuds is familiar with campus resources and is ready to make appropriate referrals as the need or desire becomes apparent. If your issue does not fit into the examples listed above, don’t let that stop you from coming to the office. 

Because the ombuds office is independent and confidential*, please understand that the office keeps no formal records and does receive formal complaints for other offices.

 

*Matters related to federal compliance concerns and bargaining unit contracts may result in the Ombudsperson using ombuds discretion to share limited information with appropriate agents of the College to protect the rights of all parties to fair process.  The ombuds will inform the relevant visitors when such a discretionary decision is made and will provide the visitors the option of sharing such information themselves. In such instances, the ombudsperson will only share visitor information with officers of the college who have a need to know in order to support the right of all parties to fair process.