The CIT Help Desk within the Academic Commons area of Mudd Center provides the first-level service for computer problems and questions for Oberlin College faculty, staff, and students.
Help Desk staff at the centrally located Information desk will conduct an initial assessment and will attempt to resolve any issues. After working for 10 minutes, that staff member will create a work order and check in your computer for any necessary follow-on action by client services support analysts, maintenance (hardware) technicians, network technicians, or other CIT staff. In many cases, immediate problem resolution by Help Desk staff is possible.
CIT provides full support for all college-owned computers provided by CIT as part of our office computer delivery process. Faculty and staff experiencing problems with their office computers should contact the CIT Help Desk as soon as practical to effect the necessary repairs. Users with desktop computers should contact the Help Desk first to schedule pickup by CIT staff. Laptops users should bring their computers to the technology Help desk at the information center on the first floor of Mudd Center to initiate the repair process.
Prior to conducting repairs, we will make every reasonable effort to backup user data. Due to the nature of some hardware problems, this is not always possible. Users are urged to continuously backup of their vital data, since computer hard drives and other equipment often become inoperable with little or no advanced warning.
Because of their specialized purposes and often specialized peripheral equipment and software, CIT can only provided limited support for research computers, i.e., those procured with research funds, grant funds, or startup funds. From a setup end, we will assist with establishing network connectivity. If the computer has been procured via the Oberlin Technology Store, we will troubleshoot problems and repair any hardware issues.
CIT normally does not fund replacement computers for these systems once they reach the end of their life cycle. Users can procure items for upgrades, such as RAM, hard drives, and updated operating systems from the Technology Store, located on Level A in Mudd Center. CIT staff members will provide advice to faculty seeking assistance in determining the best system possible to meet their research needs.
Faculty seeking advice in this regard should contact Client Services at firstname.lastname@example.org.
College-owned computers remain our top priority, but we will do everything practical to resolve issues with personal computers. Users should understand that costs may be accrued in repairing personal computers. Users should also make every effort to obtain a backup of their important data prior to bringing their computers to CIT. Advice on obtaining backups may be provided by CIT Help Desk staff, as resources permit.
Note: CIT is an authorized repair center for Apple and HP computers, and for HP printers. CIT will work to repair personally owned Apple and HP computers still under warranty, at no cost. CIT will work to repair other Apple and HP computers for a fee. We cannot reinstall software, including operating systems, without the user’s original CDs/DVDs/disks.