Questions
to Consider in Preparation for Access to Materials Unit
Welcome to the Circulation (Reserve) Session
Week of March 12, 2001
In preparation for the Introduction to Circulation and session
on Reserve we would like you to think about the following questions
in detail.
You are a customer on a regular basis. Give a personal example
of unfair service (library or non-library setting - think of something
you know well). Consider:
- What are the general policies and procedures you encountered
as the customer?
- What has frustrated you?
- What made the situation unfair?
- How would you have fixed it?
See you Tuesday.
Allison Gould, Circulation Supervisor
Julie Weir, Reserve Supervisor
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