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Readings for Week Five: Reference and Information Services

Each IMLS Fellow has been given one article (or two shorter articles) from a library professional journal. Most of these articles touch on issues in reference librarianship that have been controversial, divisive, or in some way challenge tradition or commonly held notions of what is "true." Others describe current and evolving reference trends. Please read the article(s) you have been assigned and come to the class meeting on Thur. March 7 prepared to go through the three steps outlined below. We will devote just 6-8 minutes to each article, discussing them in chronological order starting with the Miller piece from 1984. Time is limited, so be brief in your presentations! Below are guidelines to help you prepare.

  1. Summarize the main findings or opinions stated in the article. Don't read selections from an article; instead, present the information in your own words. Give a sense of the author's viewpoint and enough information about what the article discusses so other fellows who have not read it will be able to respond to it. If the article describes research, mention the methodology used and the main findings. If the article is an opinion piece, describe the most important viewpoints the author expressed.
  2. After summarizing the article, briefly state your own reaction to it. Do you think the author is on the right track, or do you take issue with some of the concepts and opinions stated in the article? Why do you think the article may have touched a nerve among practicing reference librarians? If it is an older article, do you think it is still relevant today? What did you learn from reading the article that was new to you, or provoked your own thinking about the subject? What impact do you think the article had/will have on reference librarianship?
  3. Prepare a question for the other fellows to generate group discussion. You might choose an assertion made in the article that could be debated or challenged. Perhaps you disagreed (or agreed) with a particular assertion and want to find out whether others share your reaction.

Here is the complete list of assigned readings, for those who may wish to read any of the articles assigned to other fellows.

Tiarra:
Miller, William. "What's Wrong with Reference? Coping with Success and Failure at the Reference Desk." American Libraries 15 (May 1984): 303-306, 321-322.

d.c.:
Crowley, Terence. "Half-Right Reference: Is it True?" RQ 25 (Fall 1985): 59-68.

Jane:
Ford, Barbara J. "Reference beyond (and without) the Reference Desk." College & Research Libraries 47 (September 1986): 491-494.
Ewing, Keith and Robert Hauptman. "Is Traditional Reference Service Obsolete?" The Journal of Academic Librarianship 21 (January 1995): 3-6.

Rebecca:
Massey-Burzio, Virginia. "From the Other Side of the Reference Desk: A Focus Group Study." The Journal of Academic Librarianship 24 (May 1998): 208-215.

Alita:
Frank, Donald G., et. al. "The Changing Nature of Reference and Information Services." Reference & User Services Quarterly 39 (Winter 1999): 151-157.

Chi Chi:
Campbell, Jerry D. "Clinging to Traditional Reference Services: An Open Invitation to Libref.com." Reference & User Services Quarterly 39 (Spring 2000): 223-227.

Matt:
Coffman, Steve and Susan McClmery. "The Librarian and Mr. Jeeves." American Libraries 31 (May 2000): 66-69.
Oder, Norman. "The Shape of E-Reference." Library Journal 126 (February 1, 2001): 46-49.

<<Return to Spring 2002 Schedule

 

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