The Oberlin Tech
Card and Theft & User Damage Insurance
The Technology
Store offers Tech Card benefits (previously called Buyers' Assurance
Program) for Professional Line Notebooks when purchased with a
three-year manufacturer’s
warranty. These systems must have been purchased directly from the
Technology Store. Custom configurations, online web orders or orders
through other retail outlets are not covered. The Tech Card provides
the following benefits:
- Extended Manufacturer's Warranty: These computers include a three-year manufacturer's warranty against defects. Laptop batteries are under warranty for one year. This policy does not cover user damage (spills, drops, general wear such as dents and scratches, and theft).
- Laptop
Loaner Program: Keep up with papers and e-mails while
manufacturer’s parts may be delayed. If your computer is away
for a repair covered by the original 3-year warranty, the Technology
Store will loan you a laptop. Loaners are only available to Tech
Card holders (or BAP-covered BTS machines from previous years)
for repairs performed by CIT, and are subject to availability.
They are not available for repairs due to user damage or software
problems. Loaners are not guaranteed to be the same model as
the computer in for repair. Loaners must be returned within three
days of notification that your computer is ready for pick-up.
- Lemon Policy: If your computer has more than two major internal hardware failures in the first six months of ownership, we will replace your machine, no questions asked. We are not responsible for user’s data, only for the computer and operating system. This policy does not cover user damage, software problems, batteries, external power supplies or other external damage. Some software issues, such as viruses and spyware, can cause failure to boot, and appear as hardware problems.
Theft
and User Damage Insurance is also available
at a special price on Tech Card covered computers. This optional insurance
is provided through Safeware,
and provides coverage for loss or repairs due to theft, spills,
drops or other user damage not covered by warranty. Reimbursments
are up to the cost of the equipment, with a $250 deductible per
incident.
PLEASE
NOTE: We are not responsible for any data loss.
If you have any questions about coverage, please contact the Technology
Store at cstore@oberlin.edu
or call 440-775-8628 for more information.
