The Oberlin
Technology Store is an authorized repair center for Apple Macintosh and HP professional line computers. The Store does not service
products from other hardware vendors or consumer line models. If
you have a hardware problem, please contact the Center for Information
Technology Help Desk at 440-775-8197 or email cit@oberlin.edu.
The Help
Desk, located in Mudd Center 005, is open Monday-Friday, 9am-12pm
and 1pm-4:30pm.
For software issues,
students may visit the Technology Services Center in Mudd 112B of
the Academic Commons.
Self-help Options
Before
contacting the Help Desk, you may want to check the manufacturers' support
web sites or our own sites listed below.
Oberlin
CIT Wiki: http://citwiki.oberlin.edu
Technology Services Center: Visit the TSC in room 112B of the Academic Commons on the main level of MUDD Center. (Visit their website for more information, including their hours.)
E-mail: CIT@oberlin.edu
Apple: 1-800-SOS-APPL (767-2775) http://www.apple.com/support/
HP: 1-800-HPINVENT
(474-6836) http://welcome.hp.com/country/us/en/support.html
Samsung: 1-800-SAMSUNG (726-7864) http://www.samsung.com/us/support/main/supportSupportMain.do
The Oberlin Tech
Card and Theft & User Damage Insurance
The Technology
Store offers Tech Card benefits (previously called Buyers' Assurance
Program) for Professional Line Notebooks when
purchased with a three-year manufacturer’s
warranty. These systems must have been purchased directly from the
Technology Store. Custom configurations, online web orders or orders
through other retail outlets are not covered. The Tech Card provides
the following benefits:
- Extended Manufacturer's Warranty: These computers include a three-year manufacturer's warranty against defects. Laptop batteries are under warranty for one year. This policy does not cover user damage (spills, drops, general wear such as dents and scratches, and theft).
- Laptop
Loaner Program: Keep up with papers and e-mails while
manufacturer’s parts may be delayed. If your computer is away
for a repair covered by the original 3-year warranty, the Technology
Store will loan you a laptop. Loaners are only available to Tech
Card holders (or BAP-covered BTS machines from previous years)
for repairs performed by CIT, and are subject to availability.
They are not available for repairs due to user damage or software
problems. Loaners are not guaranteed to be the same model as
the computer in for repair. Loaners must be returned within three
days of notification that your computer is ready for pick-up.
- Lemon Policy: If your computer has more than two major internal hardware failures in the first six months of ownership, we will replace your machine, no questions asked. We are not responsible for user’s data, only for the computer and operating system. This policy does not cover user damage, software problems, batteries, external power supplies or other external damage. Some software issues, such as viruses and spyware, can cause failure to boot, and appear as hardware problems.
Theft
and User Damage Insurance is also available
at a discounted price for special models offered in our Back to School Sale each fall. This optional insurance
is provided through Safeware,
and provides 3-year coverage for loss or repairs due to theft, spills,
drops or other user damage not covered by warranty. Reimbursments
are up to the cost of the equipment, with a $250 deductible per
incident.
For insurance on other models, like those not purchased through our Back to School Sale, please visit http://www.safeware.com/oberlin.
PLEASE
NOTE: We are not responsible for any data loss.
If you have any questions about coverage, please contact the Technology
Store at cstore@oberlin.edu
or call 440-775-8628 for more information.
Apple Computers
Apple One-Year
Limited Warranty (Three-year with Applecare):
Apple Computer, Inc. ("Apple") warrants their hardware
products against defects in materials and workmanship for a period
of ONE (1) YEAR from the date of original retail purchase. If a defect
exists, at its option Apple will:
- repair the
product at no charge, using new or refurbished replacement parts,
OR
- exchange the
product with a product that is new or which has been manufactured
from new or serviceable used parts and is at least functionally equivalent
to the original product, OR
- refund the
purchase price of the product. A replacement product assumes the remaining
warranty of the original product or 90 days, whichever provides longer
coverage for you.
Damage
from spills, drops or other accidental damage is NOT covered by warranty.
Obtaining Warranty
Service:
To locate an Authorized Service Provider, other than The Technology
Store, call any Authorized Apple Reseller or visit Apple's
support web site.
Note: Data
recovery is not included in the warranty service and Apple, and Oberlin's
CIT, are not responsible for data that may be lost
or damaged during transit or a repair.
If you have an iPod problem, the store can try to help by reseting and checking the device. But if your iPod needs a hardware
repair, you need to call 1-800-SOS-APPL (767-2775).
HP Professional
Line Computers
Three-year
warranty on most laptops and desktops unless otherwise specified.
Contact the Help Desk at x58197 for service information or http://welcome.hp.com/country/us/en/support.html
Damage
from spills, drops or other accidental damage is NOT covered by warranty.
