What the Job Involves

Duties:

• Serve as liaison between students and the CIT (Center for Information Technology) Networking and Client Services personnel. Report directly to a Client Support Analyst.
• Inform student residents about network connection options and policies.
• Connect residents’ computers to the network. This process includes inspection of the resident’s computer setup, installation of appropriate hardware and software in the resident’s computer, testing and basic training of the resident in the use of networking software.
• Attend hall council meetings and dorm staff mettings whenever invited. Meet with hall director if requested.
• Determine and display a set of "office" hours each week. Be available at other times, within reasonable bounds.
• Keep track of services rendered and time worked.
• Provide end-user support to the residents of the assigned residence halls, primarily for network-related software and hardware.
• Attend spring training sessions, if possible, and required training with CIT, beginning in late August, before new student orientation begins. Training includes technical networking information and basic instruction in user service skills.
• Help to connect student organizations in Wilder Hall and the Scholar Studies in Mudd as assigned.
• Work load will probably be variable, with more to do at the beginning of the year (connecting users) and less during the remainder of the year.
• Possibly work in "RCC's in CIT" work room, providing RCC services from within the Center for Infomration Technology.

Benefits:

• Live in a Single at a discounted rate (discount amount may vary from year to year)
• Hourly wages.
• Loan of an ethernet board or wireless card if needed.
• USB flash drive for backups and support

What We’re Looking For in an Applicant

Technical Knowledge. RCCs will be responsible for installing and supporting networking hardware and software, including installing boards in computers. There will be Apple Macintosh and PC (DOS/Windows) computers, and they will be running a variety of TCP/IP ("Internet") software packages. The more experience you have in these areas, the better.

Responsibility. RCCs will be the CIT's representative for student computer users in the dormitories. We’re looking for people with good time management skills, who can serve as a contact point for a large number of users, perform well in an autonomous position, and maintain good records.

Communication skills. All the technical knowledge in the universe is pretty useless if you can’t communicate in a supportive manner to a confused, inexperienced user.

A Desire to Learn. We’ve found that the people who are most helpful to users have a natural curiousity about the computers they work with.