Center for Information Technology, Oberlin College

CIT makes every effort to provide the maximum amount of support for the maximum types of computers, peripherals, and software products. Some restrictions are required due to the limitations of resources (personnel, time, knowledge-base, etc.).

Support is defined at three levels:

Supported: CIT will provide support to the fullest extent possible, based on our knowledge base and resources.
Partially Supported: CIT will provide support as much as possible. Knowledge base and resources at this level are known to be more limited.
Unsupported:CIT does not support. (CIT will try to provide recommendations or referrals, if possible.) Generally means the software was not purchased through CIT, the hardware is out-of-date or not of a brand we maintain, or we have no knowledge of or experience with the product/item.

SOFTWARE (current versions):

PRODUCT	SUPPORT LEVEL
Acrobat Reader	Partially Supported
Browsers: Firefox, Safari, Internet Explorer (Note: IE can't be used for ObieMail on Mac OS 9 or OS X)	Partially Supported
Dreamweaver (Adobe CS3)	Partially Supported
File Maker Pro	Partially Supported
Fugu (Mac sftp/ssh)	Supported
iPrint (office printing)	Supported
Mac OS X Mail	Supported
MeetingMaker	Supported
MeetingMaker - PDA synch (Palm PDAs)	Partially supported
Microsoft Office - Word, Excel, and Powerpoint	Supported
Netware Client	Supported
ObieMail	Supported
OCMail	Supported
Outlook, Outlook Express and other e-mail clients not already mentioned	Unsupported
Pharos Printing (lab printing)	Supported
Photoshop (Adobe CS3)	Partially Supported
Retrospect	Partically supported outside of CIT, Fully Supported within CIT
SSH (with sftp (Windows))	Supported
Sophos (virus software for Macs)	Supported
Stuffit Expander	Supported
Telnet	Partially Supported
Thunderbird (e-mail client)	Supported
McAfee (virus software for Windows)	Supported
Winzip	Partially Supported
Home Internet Service Providers	Unsupported

OPERATING SYSTEMS:
Macs:
OS X 10.3, OS X 10.4, 10.5	Supported
OS 9 and lower	Unsupported
Windows: (only on college-owned computers supported by CIT)
Win Vista	Partially Supported
Win XP	Supported
Win 2000	Partially Supported
Win 3.x; Win 95; Win 98; Win ME, Win NT	Unsupported

LINUX/UNIX	Partially supported

Foreign-language versions of OSs, including Mac OS Foreign-language kits	Partial support at Language Lab
OTHER: Software installed in labs or offices for academic purposes, including, but not limited to: ArcGIS, Data Desk, Flash, In Design, Mathematica, SPSS, Systat, Stella, Quicktime	Partially Supported (support only includes installation of products in labs and on office computers; no functional knowledge)
OTHER, including, but not limited to: Access, Entourage, Eudora, FrontPage, PageMaker, Publisher	Unsupported
Previous versions of software, if not already noted above	Unsupported

Note: CIT will provide partial support, via Technology Services Center consultants located in the Academic Commons, Mudd Centert, for applications in that facility, such as CD burning and scanning applications.

HARDWARE:

HARDWARE - College-Owned	SUPPORT LEVEL
Macintosh - all supported computers sold/provided through the OC Technology Store, including, but not limited to: iMac, MacBook, MacBook Pro, Mac Pro, PowerMac, iBook, PowerBook, Mac Mini	Supported
Apple Macintosh - all computers listed on Apple's Obsolete and Vintage Product lists, including all non-Power PC models and 1^st-level Power PCs such as 61xx, 71xx, 81xx, cube, eMac, iBooks with 32 MB VRAM, iBook Opaque 16 MB VRAm, Sunflower iMac flat panel, PowerMac G4 with Firewire 800, etc.	Unsupported
Windows Computers - all supported computers sold/provided through the OC Technology Store, including, but not limited to: HP Compaq 6510b, 8510p, abd 2710p Gateways sold/provided by the Technology Store are still supported, although since the buyout of Gateway by MPC, parts have become extremely difficult to acquire.	Supported
Windows Computers - all other types of computers ( Dell, Zenith, Sony, Toshiba, etc.)	Unsupported
OTHER Equipment - all supported equipment sold through the OC Technology Store, including, but not limited to: HP printers, Umax scanners	Supported Note: PDAs and iPods must be sent by user directly to the applicable selling company/Apple for all repairs
OTHER Equipment - peripheral equipment not sold through the OC Computer Store	Unsupported

HARDWARE - Personally-Owned	SUPPORT LEVEL
Apple, HP, and Gateway computers under warranty	Supported
Apple, HP, and Gateway computers not under warranty	Will be charged for time & materials with a minimum 1/2 hour labor charge being assessed.
Apple, HP and Gateway computers considered obsolete by the manufacturer	Unsupported
Other types of computers (Dell, Toshiba, Sony, etc.)	Unsupported
Other Equipment - all supported equipment sold through the OC Technology Store under warranty only	Supported (Note: For printers (HP & Epson) owners must deal directly with vendor.)
Other Equipment - not sold through the OC Technology Store and/or not under warranty (printers, scanners, etc.)	Unsupported (Note: For Inkjet printers out-of-warranty, it is usually considered too costly to repair. New purchases are recommended due to the normally low cost of the new unit.)

SOFTWARE - Personally-Owned	SUPPORT LEVEL
Applications and data	Unsupported - users are responsible for reinstalling applications and data on their own computers after necessary hardware repairs have been performed. Users needing assistance with this may want to seek third-party assistance, i.e., contact a commercial establishment, or seek assistance from a CIT student staff member (for assistance on their own time) by writing to cit@oberlin.edu.
Operating system software	Operating system (OS) problems are not covered by manufactures' warranties. OS software may be reinstalled by CIT, depending on licensing agreements, for a fee.

Support Policy

Support Policy

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Support Policy