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Software Help

CIT provides assistance with software at the following levels:

• Supported: CIT will provide support to the fullest extent possible, based on our knowledge base and resources.
• Partially Supported: CIT will provide support as much as possible. Knowledge base and resources at this level are known to be more limited.
• Unsupported: CIT does not support. (CIT will try to provide recommendations or referrals, if possible.) Generally means the software was not purchased through CIT, or we have no knowledge of or experience with the software application.

A list of software and the applicable level of support can be found online at: CIT Policies -> Support Policy.

Users desiring software assistance should contact the Help Desk at x58197 or in Mudd 005. Students in labs may seek assistance from the on-duty Technology Consultant in the Technology Services Center (TSC), room 112B of the Academic Commons, main level of Mudd Center.

Software available:

CIT provides access to many software applications. Standard software provided on College-owned systems includes:

Office Computers (faculty and staff)	Lab computers maintained by CIT (click here for complete list of software per lab )
Microsoft Office	Microsoft Office
Web browser(s): IE, and Safari on Macs (OS 9 users will have Netscape) or Firefox on Windows	Web browser(s): IE, Firefox, and Safari on Macs and IE and Firefox on Windows
E-mail client (Mac Mail and Thunderbird on Macs and Thunderbird on Windows)	Mathematica
SSH/SFTP client	SSH/SFTP client
iTunes (Mac only)	iTunes (Macs only)
iPrint	Pharos-configured print capability - popups
Acrobat Reader	Acrobat Reader
Quicktime Player (Mac); Windows Media Player (Win)	Quicktime Player (Mac); Windows Media Player (Win)
Meeting Maker (if purchased by the user/dept.)	SPSS
Antivirus software: McAfee for Windows, Sophos for Macs	Antivirus software: McAfee for Windows, sophos for Macs
	FileMaker Pro (Mac & Win)

Site Licenses:

CIT has a site license for McAfee anti-virus software for Windows computer, Sophos anti-virus software for Macs, and Mathematica. These applications are available for users to install on their own computers. Users can download the McAfee and Sophos products from the CIT downloads web page (must be done from campus network). Users (faculty and students) desiring Mathematica should contact the Help Desk.

Microsoft Agreement:

CIT has a faculty/staff license for Microsoft products (Office, upgrades for Windows XP and Windows 2000 operating systems, FrontPage, VStudio.net). Faculty and staff may purchase CDs from the Computer Store Manager, Walt Owens (Mudd 002, x58009) for installation on home computers (as long as the intended usage is work-related). This license does not allow for installations of Microsoft products on student-owned computers. Students may obtain software at educationally-discounted prices through the Computer Store.