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HELP DESK

Help Desk: location: Mudd 005; phone: 775-8197; e-mail: cit@oberlin.edu

The Help Desk is open Monday-Friday, 9 A.M.-12 P.M. and 1-4:30 P.M.

After hours, please leave a voice mail message at x58197 (for action the following business day) or send an email message to cit@oberlin.edu for a more immediate response.

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Safe Computing

There are several things you can do to enhance safe computing. These are things that will lessen your chances of getting and/or transmitting a computer virus, lessen your chances of getting spyware or adware, keep illegally obtained files from being shared from your computer, etc.

As a start, please make sure you follow the Oberlin College Information technology Acceptable Use Policy.

Viruses and Worms:

  • Anti-Virus Software: Computer viruses and worms can easily be spread from computer to computer. On Windows computers, in particular, they can cause much harm. Macintosh computers can transmit viruses to other computers, but are generally not susceptible to many viruses, other than an occasional macro virus (e.g., Microsoft Word macro virus). The best defense is to install virus-checking software and then keep it up to date with the latest virus definitions (known as DATs). (New viruses and worms are being created all the time!) CIT has procured a college-wide license for McAfee anti-virus software. All College faculty, staff and students are eligible to download the software from the CIT download web pages (if on campus), or pick up a CD with the software on it from the CIT Help Desk.
  • Pre-connectivity virus-checking for Resnet: CIT has a product in place that will virus-check computers prior to being authenticated for network connectivity. Thus, all students, faculty-in-residence, and staff residing in residence halls, connecting to Resnet, will have their computers automatically scanned for viruses prior to establishing connectivity. Details on this process can be found on the Resnet web pages.
  • Microsoft Outlook and Outlook Express: CIT does not recommend the use of Outlook or Outlook Express as one's email program. These programs have been quite prone to viruses. Alternatives we recommend include Mail for Macintosh OS X users and Thunderbird for Windows users. ObieMail is the web mail client supported by CIT. It wallows people to access their email from anywhere, using a web browser. This is particularly useful when away from campus, say, at a conference.

Security Updates and Patches

  • Both Macintosh and Windows operating systems routinely require software security updates and patches. We recommend you set your computer to automatically notify you of new updates and patches and install them as soon as possible (see below for instructions). Windows users should, however, check with CIT (send a message to cit@oberlin.edu) before installing any new Service Packs (SPs). Sometimes, these can create problems in our environment and we don't, then, recommend installation until we have ensured the software update will work properly.

    To set Mac computers to automatically notify of updates: In OS X, select System Preferences from the dock, then System, then Software Update. Ensure that Check for Updates is checked and select your desired frequency.

To set Windows computers to automatically notify of updates: In Windows XP, select Control Panel ->System. Click on the Automatic Upgrades tab and select an appropriate choice for automatic updates (e.g., Automatic Updates or Notify me...). Faculty and Staff college-owed computers are generally set up by CIT with the first choice already selected.

 

Spyware and Adware:

  • These days, one of the biggest problems for Windows computer users is the hidden influx of spyware and adware. These are software programs that you may be unwittingly running on your computer that can gather personal information (i.e., credit card details), hardware and software specifications, even your web surfing habits. It can even break your network connection so that you have to have the software on your computer completely reloaded. This software is often installed silently and without your expressed permission when installing other software (often P2P programs), or visiting some websites. Please visit our Virus Protection web page for information on getting rid of these programs.

Copyright Violations:

  • You should be aware that it is a violation of copyright law to download files for which you are not the copyright owner, or for which you do not have the copyright owner's express approval. This includes most music, movie, and interactive gaming files. People (usually found to be students) who download files using peer-to-peer file-sharing programs usually (as in, almost always) turn their own computers into file-sharing servers. This puts them especially at risk for being discovered, potentially leading to serious ramifications, including loss of network access, judicial board action, lawsuits by external organizations, etc. It is incumbent upon all Oberlin College computer users to be aware of copyright law, to not violate copyright law, and to be aware of the capabilities of their own computers, regardless of whom they have let use said computers (i.e., it is not an excuse to say "my brother used my computer and he put those files there"). Please see the CIT web pages on Copyright for more information.
  • There are many alternatives to downloading music files illegally. For example, Apple provides the iTunes Music Store, offering music files for a nominal fee. The iTunes software is available from our software downloads web pages, for both Mac and Windows computers.

 

This page last updated: 04-Oct-2006  
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