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HELP DESK

Help Desk: location: Mudd 005; phone: 775-8197; e-mail: cit@oberlin.edu

The Help Desk is open Monday-Friday, 9 A.M.-12 P.M. and 1-4:30 P.M.

After hours, please leave a voice mail message at x58197 (for action the following business day) or send an email message to cit@oberlin.edu for a more immediate response.

Click to return to CIT home page.

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New to Oberlin?

If you are a new student, or a new faculty or staff member, there are a few things you should know to get you going with Information Technology at Oberlin. Check out the info below:

New Student:

  • Make sure you have received your account information. Your account information should have been sent to your home address (for first-years), or be in an envelope in your OCMR box in the Mail Room in the basement of Wilder Hall. If not, please visit the Help Desk with a photo ID card (Oberlin ID, driver's license, passport, etc.).
  • You will register for classes and add/drop classes using a program known as PRESTO. For PRESTO assistance or account information, contact the Registrar's office.
  • Make sure your computer has been recently virus-checked and updated/patched prior to attempting to connect to the network. You will connect to the network using Oberlin's network authentication process.
  • Make sure you are aware of Oberlin's policies on the use of IT resources. (Ignorance of policy will not be considered an excuse if problems arise.)
  • DO NOT violate copyright laws!

New Staff and New Faculty:

  • Make sure you have visited the Human Resources Office/Employee Relations prior to requesting your computer accounts. We need your T# in order to create your accounts. Account request forms can be obtained online and brought to the Help Desk (Mudd 005), or faxed (x58573), or sent via campus mail to CIT Operations, Mudd Learning Center.
  • You should have a computer on your desk, or have had one ordered for you and on its way. Please check with your supervisor if you don't already have a computer in place when you arrive.
  • If you need assistance getting started with e-mail or the use of your computer, check out our web site and Wiki, and/or contact the Help Desk (Mudd 005, x58197, cit@oberlin.edu) to schedule some one-on-one assistance.

Additional Information for New Faculty:

  • If you would like assistance developing InformationTtechnology resources for use in classes or research, contact the Oberlin Center for Technologically Enhanced teaching (OCTET).
  • Note that CIT installs all additional or upgraded software in computer labs ONLY during the summer months due to the extensive work required in getting all the various software applications to work together in a lab environment. CIT sends an e-mail message annually, during the spring, requesting that faculty complete an online web form for desired additional or updated software to be installed in the upcoming summer months.

 

This page last updated: 12-Aug-2008  
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