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Hardware
Support
Warranty Information: Please Read Carefully The Oberlin College Computer Store is an authorized warranty repair center for Apple and Dell computers. The Store is not, however, a repair center for Dell Inspiron, Toshiba and Hewlett-Packard, at this time. Students may contact the Store first with problems, but they may have to have their product serviced direct by the manufacturer. The Center for Information Technology's Help Line, which students may call with preliminary questions is x8197. The line is open M-F 8am-12pm and 1pm-5pm. APPLE Apple One-Year Limited Warranty: Warranty Coverage Apple Computer, Inc. ("Apple") warrants their hardware products against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase. If a defect exists, at its option Apple will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. A replacement product assumes the remaining warranty of the original product or 90 days, whichever provides longer coverage for you. Obtaining Warranty Service To locate an Authorized Service Provider, other than The Computer Store, call any Authorized Apple Reseller or visit AppleÕs web site at http://www.apple.com/ Note: Data recovery is not included in the warranty service and Apple is not responsible for data that may be lost or damaged during transit or a repair. GATEWAY (To be updated...) DELL OptiPlex GX1 Warranty Coverage: Dell's standard three-year warranty includes:
HEWLETT-PACKARD Hewlett Packard warrants that HP printer products will be free from defects in materials and workmanship for a period of one year. All software and printer cartridges carry a 90 day warranty. For details and restrictions please visit the Hewlett-Packard web site at: http://www.hewlett-packard.com. Do a search for "warranty" on this site for easy access to warranty information. Question may also be referred to the The Computer Store. Hardware Service during the Warranty Period: If your hardware should fail during the warranty period, you can return your printer to a local authorized service dealer. The nearest service provider for HP is: COMP USA Phone: 216-979-5605 26425 GREAT NORTHERN SHOP CTR Fax: 440-979-5645 NORTH OLMSTEAD, OH 44070 Or, you can call HP Customer Support at (208) 344-4131, Monday-Friday from 6:00 am to 10:00 p.m. (MST). HPÕs support staff can help you figure out how to get your printer up and running, or how to get a broken printer repaired. Extended Warranty Options: Call (800) 446-0522 and ask about HP service agreements TOSHIBA T-Plan (For Satellite 330 Series) Under the T-PLAN, Toshiba warrants that each Toshiba Portable Personal Computer, including the battery, accessories, and/or peripherals ("Products") you have purchased are free from defects in materials or workmanship under normal use. The warranty period began the day you purchased a new Toshiba portable computer. Either your sales receipt as proof of purchase or an official Toshiba Warranty Confirmation Label is required to receive T-PLAN warranty service in the United States. For your convenience and to expedite warranty service, Product registration is strongly recommended. To register with Toshiba, return your completed Product Registration form as soon as possible in the envelope provided. For details, please call 1-800-999-4273 or visit the Toshiba web site at : http://www.csd.toshiba.com/tais/csd/support/ServiceSupport.html Question may also be referred to the The Computer Store. T-Plus T-PLUS allows you to extend the one year T-Plan, Limited Warranty for your Toshiba portable computer an additional two years. To enroll in the T-PLUS extended warranty program, fill in the T-PLUS section of the Product Registration form. T-PLUS coverage only applies to your Toshiba portable personal computer and any accessories originally packaged or bundled with your computer (computer batteries excluded). The nearest service provider for Toshiba is: COMP USA Phone: 216-979-5605 26425 GREAT NORTHERN SHOP CTR Fax: 440-979-5645 NORTH OLMSTEAD, OH 44070 The Satellite Pro 490CDT computers carry a 3 year parts warranty, and a 1 year labor warranty. The same rules and restrictions apply as above. HOW TO GET HELP FROM TOSHIBA: T-SUPPORT provides you with technical, operational and software information and support. For your convenience, T-SUPPORT services are available through the numerous sources listed below, including Toll-free voice-telephone at 1-800-999-4273. Resource Contacts: 1. Toll-free support for in-warranty portables: 800-999-4273 2. Toll-free support for in-warranty desktops: 800-400-4172 3. Out of warranty support (nominal fee for support): 800-999-4273 AutoFax : 888-598-7802, option 5 or direct at 949-583-3800 4. Customer Service for Toshiba computer products: 800-457-7777, option 1, option 4 (All customer service issues, including general customer service issues, repair service issues and parts availability, are handled by our Customer Assistance group at the toll-free number above.) 5. Toshiba forums on CompuServe. Membership is free, and all you need is your Web browser. 6. BBS: 949-837-4408 (N,8,1 up to 33,600bps) 7. Downloadable Files index on the WWW 8. More information on service and support, from TOSHIBA, is available on-line at: http://www.csd.toshiba.com/tais/csd/support/ServiceSupport.html
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