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HELP DESK

Help Desk: location: Mudd 005; phone: 775-8197; e-mail: cit@oberlin.edu

The Help Desk is open Monday-Friday, 9 A.M.-12 P.M. and 1-4:30 P.M.

After hours, please leave a voice mail message at x58197 (for action the following business day) or send an email message to cit@oberlin.edu for a more immediate response.

Click to return to CIT home page.

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Guest Services

The following computing services are available to guests on campus:

  • Use of computer labs: Guests may visit the CIT Help Desk in Mudd 005, on the A-level of the Mudd Center, during open hours, Monday-Friday, 9 A.M.-12 P.M. and 1-4:30 P.M.,or the Library Circulation Desk on the main level of Mudd Center to request a "sponsored" account. This account will give you access to the computers in the labs. Note: use of lab computers is to be on a not-to-interfere basis with respect to Oberlin College students using the lab.
    • Printing: Guests may purchase Guest Cards from dispensers in the Libraries for a fee. These card allow you to print in the labs by swiping the card at the appropriate Print Release Station.

    We suggest guests use the computers in the Academic Commons on the main level of Mudd Center. If assistance is required, we have consultants working in that facility during the afternoon and/or evening hours Mon-Fri, or the guest can visit the Help Desk in Mudd 005, on Level A.

  • Guest access to the campus network - both wired and wireless: We do allow guests to plug in their personal laptops to the campus network for access to the Internet. Note that all computers gaining access to Oberlin's campus network must first be authenticated.
    • In order to be authenticated, a guest must have a sponsored account.
    • Sponsored accounts can be created by the Oberlin College person the guest is visiting (that person must be an existing ObieID account holder). In addition, various offices on campus have the ability to create sponsored accounts, such as the CIT Help Desk in Mudd 005 and the Library Circulation Desk on the main level of Mudd Center.
    • The authentication process will check for viruses and vulnerabilities. On Windows computers, it will also specifically check to ensure the latest Windows operating system updates are installed.
    • Once the process is completed and the computer is verified to be "clean", the guest will be provided with access. Click here for Visitor Information, providing details on gaining network access.

 

This page last updated: 13-Aug-2008  
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