In general, faculty and staff can get help with computer issues by contacting the CIT Help Desk in Mudd 005, x58197.

Use the following chart to determine resources to contact based on needs:

Type of Issue	Contact	Contact Info
Problem with College-assigned desktop or laptop computer - hardware or software	CIT Help Desk	x58197 cit@oberlin.edu
Need to print in the computer labs	CIT Help Desk	x58197 cit@oberlin.edu
Desire special software in the computer labs (only installed during summer months for the following academic year - a webform is sent to faculty members early each spring asking for input)	Client Services	client.services@oberlin.edu
Desire special software on your College-assigned desktop/laptop computer	Your own Department Head	As applicable
Need assistance in developing an Information Technology resource for use in teaching	OCTET	octet@oberlin.edu
Need assistance with Oncampus/Blackboard course-management system	OCTET	octet@oberlin.edu
Need assistance with other-than-English language software application(s)	International Learning Center (Language Lab)	barbara.sawhill@oberlin.edu
Would like to reserve Mudd 212 (Mac computer lab) for a class/training session	Client Services	scott.saluga@oberlin.edu
Would like to install Microsoft products on your home computer (Office and operating systems) - CDs are available to faculty and staff for $15 from the Oberlin Technology Store, Level A, Mudd	Technology Store, Walt Owens	walt.owens@oberlin.edu
Would like to set up common space on a server to store files that students or others in your department can all access (Class or Common LOCKER space)	Network operations	sandy.kanuch@oberlin.edu
Need assistance with smart classroom and/or Audio-Visual equipment	Audio-Visual Department	fred.zwegat@oberlin.edu
Need assistance with personal home computer	CIT does not provide this service except for Apple and HP computers under warranty; see a local commercial enterprise for assistance. NOTE: Some CIT student staff members may be willing to provide assistance on their own time for a fee (normally $25/hr). You should send a message to cit@oberlin.edu asking for this type of assistance.	As applicable
Forgot your e-mail password, or it expired?	If you established password-recovery questions, go to ObieID Self-Service website: https://obieid.oberlin.edu/ Otherwise, contact CIT Help Desk	x58197 cit@oberlin.edu