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E-mail Account Help
The main issues
we hear about concerning e-mail accounts have to do with changing passwords,
quota, quarantined messages, and spam. Read on for detailed answers
on to these FAQs!
- How
do I change my password? You change your password using ObieMail.
You will receive an email message telling you your password is about
to expire. You will receive this message for ten days, or until you
change your password. Please remember to change it within the 10-day
timeframe. If you wait until you no longer receive the message, it
will be too late and you will have to contact the Help Desk to get
your password changed for you. Detailed instructions on changing your
password are provided in out online tutorials.
Note that CIT staff cannot view your existing password; passwords
are encrypted.
- What
do I do if my password expired and I am not in town, so I can't just
come to the Help Desk?
You can fax a copy of your Oberlin ID card (or some other photo ID)
with two possible password choices (none that you've used recently
- the past three times), and a phone number or alternate email address
where we may reach you. The Help Desk staff will change your password
and notify you of the new one. If notification is via email, we will
just note whether it was the 1st or 2nd choice, so please remember
what you've faxed to us. We do not put passwords in e-mail message
due to security concerns.
- I changed
my email password and now I can't access my web pages. What's up?
Your e-mail password and web account password are the same.
When you change the password for your email account, you have also
changed it for your web account, if you have one.
- I'm
getting messages saying I'm close to my e-mail quota, or people have
told me that messages they've sent to me are bouncing due to quota
issues. What do I do? You
should track your quota usage and delete messages when your quota
starts filling up. You should specifically look for messages with
large attachments, move the attachment to your local hard drive or
some other medium (jump drive, zip disk, CD-RW) and then delete the
message. Additionally, you can create local folders on your own computer
(not the computers in the labs) and move mail to those folders. It
is important to keep cleaning up your mail, since we do not have unlimited
space on the server.
- Why
do I keep getting these messages about having Quarantined mail? I
don't care about any of that mail. Can't you just quit sending me
these messages? CIT has a product in place that checks incoming
mail against a list of known spam, or otherwise problematic, mail.
If the systems believes with complete assuredness that the message
is spam, it deletes it; if the system believes it to be spam with
a high degree of assuredness, it quarantines it and sends you a quarantine
report (twice a day); if it doesn't know, it passes it on as regular
mail. This is an all-or-nothing system. Either we have it on, or we
don't. It cannot be removed for individual users.
- When
should I Release messages in quarantine? If you know FOR
CERTAIN that a message is in quarantine that should not be, and that
it should go to ALL recipients, then Release it. If you do not know
for sure, DO NOT release it. Releasing a message releases it to all
recipients. If, for example, you get, in your Quarantine report, a
message from Huntington Bank about an account you don't even have,
you can be very sure it is truly spam (in fact, this is known as phishing)
and you should not release it. If you do, it will be sent to all recipients
in the oberlin.edu domain.
- When
should I Whitelist messages in quarantine? You should whitelist
messages that have shown up in quarantine that are from users you
know that are only directed to you, or possibly a few others. For
example, your roommate is on study-away and has sent a message that
ended up in the Quarantine list. You should whitelist this message,
so you will receive future messages from this person directly to your
inbox.
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