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HELP DESKHelp Desk: location: Mudd 005; phone: 775-8197; e-mail: cit@oberlin.edu The Help Desk is open Monday-Friday, 9 A.M.-12 P.M. and 1-4:30 P.M. After hours, please leave a voice mail message at x58197 (for action the following business day) or send an email message to cit@oberlin.edu for a more immediate response. |
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Help Desk The Center for Information technology (CIT) Help Desk provides the first-level service for computer problems and questions for faculty and staff. (Students should first contact their RCCs or visit the Student Computing Services Center in Mudd 052) for assistance.) The Help Desk will will provide an initial analysis and enter a work order for follow-on action by Client Services Support Analysts or Maintenance (hardware repair) Technicians. (In some cases, immediate problem resolution by Help Desk personnel may be possible.) The Help Desk is staffed by one full-time Help Desk Coordinator (regular staff), augmented by highly-trained and dedicated student Help Desk Consultants during the academic year. Click on a link at left for assistance on a particular topic. If you don't see the information you need, please contact the Help Desk directly. |
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04-Oct-2006
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