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The Client Services group provides assistance to all Oberlin College clients (faculty, staff, and students) with respect to computing services. This includes the following functions:

• Operates the CIT Help Desk, located in Mudd 005 (x58197). The Help Desk provides walk-in and call-in service, mainly to faculty and staff, but also to students who have been directed there by Technology Services, located in the Academic Commons, or their Residential Computer Coordinators (RCCs), for increased assistance. Assistance for faculty and staff is mainly limited to college-owned computers. The Help Desk maintains a supply of laptops, both Mac and Windows, for limited check-out by faculty and staff.
• Operates Technology Services. This is a facility located in room Mudd 112B of the Academic Commons where students can get assistance for all manner of computer problems, from network access in residence halls to use of multimedia equipment in the Commons.
• Reviews, tracks, and responds to all email sent to cit@oberlin.edu and voice mail called left for the main help line at x58197.
• Creates work orders as needed and tracks them to their completion.
• Maintains the CIT web pages.
• Makes software available for download from CIT web site, in accordance with licensing restrictions.
• Maintains the public, and some departmental, computer labs. Installs software during the summer months in accordance with plan established late spring, based on requests from faculty. Labs are monitored daily by remote Site Monitors, who check for non-functioning computer equipment, check for violations of Food & Drink policy, and maintain supplies (paper, ink cartridges, etc.).
• Provides support to students connected to the Residential Network (Resnet).
• Conducts installation and deliveries of Windows computers to faculty and staff.
• Conducts some one-on-one training. Maintains online documentation and provides online tutorials.
• Assists people with computer accounts, providing information on how to get an account, how to changes a password, etc.

The Client Services group consists of eight regular staff, augmented by approximately 30 student staff members during the academic year. The student staff function as: Help Desk Consultants, Technology Services Consultants, Resident Computer Coordinators (RCCs), and Remote Site Monitors. The value of our student staff cannot be overstated!