This web page outlines Frequenty Asked Questions that users may have during their initial interatcion with PRESTO (Personal Records for Employees and Students at Oberlin) to register for their classes. To log in to PRESTO, click here.


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Please note that a thorough reading of the Registration Instructions, which are included in students' registration packets and on the web will answer 99% of all questions about how to use the PRESTO registration system. This FAQ document covers some common problems users encounter when they first access PRESTO. This document contains information relating to:


Problems logging in to PRESTO

Q: I can't log in to PRESTO
or
Q: I clicked on the light bulb and nothing happened
or
Q: I entered my User ID and PIN and they're not working

A: First, make sure the student is attempting to register during their registration time-ticket window. If they're trying to register outside of this window, they will not be able to access the registration screens in PRESTO.

Next, ask if the student has gotten any dialog boxes popping up with error messages. If they have, ask to have the error message read to you and compare it to the error message table on the next page. The same info on error messages is also available on the web at http://opusweb.cc.oberlin.edu/genhelp/errors.htm.

If the student clicks on the PRESTO login icon (the light bulb) and nothing happens (i.e., no error message, the browser just churns and churns forever), ask them to click "Stop" to interrupt the browser and check their SSL2/SSL3 security (see the error message table). Have them try enabling SSL2 and disabling SSL3, and if that doesn't work, enabling both SSL2 and SSL3.

If there is no error message and the system is simply asking the student to reenter the User ID and PIN over and over again, it may be that they are entering these numbers incorrectly. Have them make sure to capitalize the "T" in their T-number, and also make sure that they are entering their PIN in the PIN field and their RAP in the RAP field. If the student enters an incorrect T-number or PIN five times in a row, PRESTO will sense a security breach and the account will be disabled. The student should visit the Registrar's Office with their OCID to have their account reauthorized.

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Problems with the RAP

Q: My RAP doesn't work

A: Make sure that the student is entering the RAP (and not the PIN) into the RAP field (the RAP is the number students get from their advisors; the PIN is listed on their green PIN letter). Students who have multiple advisors receive pieces of their RAP from each advisor; ask if the student has multiple advisors, and if they do, make sure that they are entering the RAP in the correct order.

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Dealing with login error messages

Q: What does this error message mean?

A: Use the following error message table to determine what error the student is encountering and how to overcome it. Most often, login errors are related to how the student's browser security is set up; they may need to change the security setup before PRESTO will allow access.

Error Message Solution
"A network error occured: unable to connect to server (TCP Error:). The server may be down or unreachable. Try connecting again later." (Netscape versions 3.x) Click on Netscape's Options menu and select the Security Preferences option. In the dialog box that comes up, make sure that the "Enable SSL v2" and "Enable SSL v3" boxes are both checked. Click OK to return to PRESTO.
"The security library has experienced a database error. You will probably be unable to connect securely to this site." (Netscape versions 3.x) Click on Netscape's Options menu and select the Security Preferences option. In the dialog box that comes up, make sure that the "Enable SSL v2" box is checked. Quit the browser entirely, reopen the browser, and then return to the PRESTO home page to begin the registration session again..
"Bad data received from server." (Netscape versions 3.x) Click on Netscape's Options menu and select the Security Preferences option. In the dialog box that comes up, make sure that the "Enable SSL v2" box is checked and that the "Enable SSL v3" box is not checked. Click OK to return to PRESTO.
"You cannot connect to an encrypted website because SSL has been disabled." (Netscape versons 4.x) You must register for a corequisite course to be taken during the same term as this course.
"Netscape and this server cannot communicate securely because they have no common encryption algorithms." (Netscape versons 4.x) Click on the Security icon in the browser toolbar (it looks like a little lock), then click on "Navigator" in the menu that appears along the left-hand side of the screen. In the screen that then comes up, make sure that the "Enable SSL v2" box is checked. Click OK to return to PRESTO.
"Bad data received from server." (Netscape versons 4.x) Click on the Security icon in the browser toolbar (it looks like a little lock), then click on "Navigator" in the menu that appears along the left-hand side of the screen. In the screen that then comes up, make sure that the "Enable SSL v2" box is checked and that the "Enable SSL v3" box is not checked. Click OK to return to PRESTO.

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Problems with the Course Search function

Q: I clicked on the "Class Search" link and nothing's happening
or
Q: I submitted a search and it's taking forever/frozen my machine

A: The course search mechanism can sometimes take a really long time to return search data. This happens most often when a student submits a large search (please encourage students to narrow their searches as much as they can) but sometimes it can happen randomly with a small search.

Users can interrupt the search process by pressing the browser's "Stop" button and resubmitting the search. If need be, they can also use the "Back" button to get back to a screen where they can enter commands. Again, encourage the student to submit as narrow a search as possible.

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Problems with registering for a consent course

Q: PRESTO won't let me into a consent course that I have consent for.
or
Q: Why isn't the class I handed in a Schedule Adjustment Request for showing up on my schedule?

A: First, ask the student if they were web-consented into the course or if they submitted a Schedule Adjustment Request to the Office of the Registrar for the course. If they submitted a Schedule Adjustment Request, they do not need to register for the class via PRESTO. The Office of the Registrar processes each Schedule Adjustment Request in the order in which it was received. For students who are wondering why a course for which they submitted a Schedule Adjustment Request isn't appearing on their schedule, reassure them that the course will eventually appear; it's just a matter of time until the Office of the Registrar can process all the Schedule Adjustment Requests submitted.

If the student was web-consented into the course, there will be a notation in their "Registration Status" screen that lists the course(s) for which they have consent. Ask the student to click the "Return to Menu" button, and then the "Check Your Registration Status" link. The Registration Status screen will show the courses for which the student is web-consented. If the course the student is trying to get into does not show on this screen, s/he needs to contact the instructor or whoever is responsible for consenting the course. If the course the student is trying to get into does show on this screen, make sure the student is entering the correct CRN when trying to register. If the student still cannot register for the web-consented course, s/he should call the Registrar's Office.

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Problems with the error grid

Q: The error grid says I have a time conflict with a course, but I don't
or
Q: The error grid says my maximum hours are exceeded, but they're not
or
Q: The error grid says....just about anything

A: Whenever questions relating to the error grid come up, the first thing a student should do is clear the error grid off their Add/Drop Classes screen. To do this, click the "Return to Menu" button and then click the "Add/Drop Classes" link on the Registration Menu. This will clear the error grid off the Add/Drop screen; reassure students that they will not lose classes for which they are already registered by doing this. The error grid can be responsible for a lot of confusion if it gets too filled up with classes.

If the student has questions about what a particular error message means, refer to the following chart. This exact chart is also in their instruction booklet and on the web. You may want to print this chart out for your own reference.


Error grid messages and definitions

Message Problem Solution
Closed Section The course/section is fully enrolled Call the academic department to ask about a waitlist for the course.
Link Error: xx Required You have attempted to register for a course or section that requires a "linked" CRN. For example, you cannot register for a lab without registering for the associated lecture, and vice-versa. Enter the CRN of the required "linked" course in the Add/Drop grid and click Submit Changes. Both courses (i.e., the lecture and the lab) should appear in your schedule.
Dupl CRSE with Sec xxxx You have already registered for this course/section. Drop the course from your schedule or click Return to Menu and then go back into the Add/Drop screen to clear your error grid.
Time Conflict with xxxx This course/section conflicts with a course for which you are already registered. If you want to keep the course already in your schedule, do nothing. If you would prefer the course in the error grid, drop the course in your schedule. The system will take the new course out of the error grid and put it in your schedule.
CORQ-xxx You must register for a corequisite course to be taken during the same term as this course. Enter the CRNs for both courses into the Add Class grid and click Submit Changes.
Instructor's Signature This is a course for which you need the consent of the instructor. See the person in charge of consenting the course, who will either web-consent you (you may then register for the course during your registration window), or sign a Schedule Adjustment Request, which you must submit to the Office of the Registrar. Within two business days, the course will appear on your schedule in PRESTO.
CRN does not exist The CRN is not recognized by the system. You may have entered the number incorrectly or the class may have been cancelled. Check the CRN in the Supplement to make sure you have the right one. If it still fails, call the Registrar's Office.
Pvt Rdg Card to Registrar Private Readings cannot be handled via PRESTO. Complete your Private Reading card and hand it in to the Registrar's Office.
Reserve The course has seats reserved for students who meet specific criteria (i.e. major or class). If you think that you do meet the criteria for the class, contact the Registrar's Office.
Max Hours Exceeded The system will not let you register for the course since it would exceed your maximum allowed credit hours (16 for A&S students, 17 for Conservatory and DD students). Clear your error grid if you have one; the system counts the hours in your error grid againt your max hours. Otherwise, drop a course in your current schedule to make room for the new course. Note: if you have multiple error messages in your grid, ALL of them will revert to "Max Hours Exceeded" once you go over your allowed hours.

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Course-related problems

Q: Anything specifically course-related, such as...

A: ...should be referred to the Registrar's Office at ext. 8450.

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