Health Care Benefits

Our Third Party Administrator is CIGNA, one of the nation's largest health care providers. You may access the online CIGNA Provider Directory through http://www.cigna.com. If you have not done so, go to CIGNA’s web site and set up MyCIGNA.com. Employees may design the site to meet their needs as to the information displayed. Oberlin College will be using CIGNA's OAP provider panel. Directions for searching for a provider by name or directions for searching for a provider by specialty area.

You may also call CIGNA using this phone tree, which provides basic information through an easy touch-tone menu by calling a toll-free phone number. The CIGNA phone tree provides employees and their dependants quicker response to their questions if used properly. Using the phone tree will allow you to speak to a live CIGNA representative in a timely manner. The downloadable CIGNA customer phone tree is a good reference tool to have at home to help you navigate CIGNA’s customer service system.

By calling 800-CIGNA24 (800-244-6224) you are able to get your pharmacy, medical, and mental health questions answered. You can also get your medical procedures precertified. As you work the phone tree please remember that you do not need to wait for the prompts. Using the phone numbers listed on the bottom left of the phone tree information page will allow you to get to those areas quickly. You may also go to Cigna's behavioral health page.

CIGNA’s automated system is available 24 hours a day, seven days a week, and customer service is staffed live 9 am to 7 pm Monday through Friday, Eastern Standard Time. Although you may call at a time convenient for you, 10 Customer Service Specialists for the Oberlin College health plan staff the aforementioned hours. Please follow the phone tree and make sure to enter your SS# when prompted.

The Tel-Drug automated pharmacy reorder system is available 24 hours, seven days a week and is staffed live 8 am to 11 pm Monday through Friday and 9 am to 6 pm on Saturdays. You must have a credit card available to use this service.

For those employees on the Oberlin College B-Plan, your Tel-Drug orders will need to be reordered by phone. The web site is not programmed to recognize the atypical benefits of the B-Plan.

The premium rates for Plan-A as a percentage of salary effective January 1, 2003 are:

Level of Participation % of Salary

Single Employee 1.75%
Employee plus child 3.0%
Employee plus spouse/domestic partner 3.5%
Family 4.0%

Benefit Summary Sheets

Administrative Assistants
Administrative & Professional Staff
Faculty
Non-Continuing Faculty
Security Employees
Service Employees

Cigna Phone Tree.

Lab Facilities.

Urgent Care Facilities.